Support

OurVoice is made by a parent, for parents. If something isn’t working, you have an idea, or you just need a hand getting started, email us and a real person will reply.

📧 support@ourvoice.kids

Common questions

How do I get into Parent Mode?
Tap the lock icon at the top of the home screen (or press and hold the “OurVoice” title for two seconds). If you’ve set a PIN, you’ll enter it there.

I forgot my Parent PIN.
On the PIN screen, tap “Forgot PIN?”, confirm it’s you with Face ID or your phone passcode, and set a new one. Nothing is ever lost.

Will I lose my child’s board if I change phones?
No. In Settings → Data, tap “Back up board” to save everything — photos, recordings, settings — to one file you keep. Restore it on any device, any time. We recommend backing up now and then so the board is always safe.

Is my child’s information private?
Completely. OurVoice has no accounts and no servers. Every photo, recording and word stays on your device and is never sent anywhere. See our Privacy Policy.

Can I record my own voice?
Yes. When you add or edit any button, you can record your voice for it, so your child hears you instead of a robot.

Contact

Annova Tech — ourvoice.kids
Support: support@ourvoice.kids
General: info@ourvoice.kids